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Privacy Policy

Last updated: 07/09/2025

 

Fluffs LDN (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

 

By using our website, you agree to the practices described in this Privacy Policy.

 

1. Who We Are

 

Fluffs LDN is a sole trader business based in the UK. If you have any questions about this policy or how your data is handled, you can contact us at: info@fluffsldn.com

 

2. Information We Collect

 

When you interact with our website, we may collect:

 

  • Personal details: name, email address, billing/shipping address, phone number.

  • Payment information: processed securely via Wix Payments (we do not store your full payment details).

  • Account details: if you create an account with us.

  • Marketing preferences: newsletter sign-ups and opt-in choices.

  • Cookies and analytics data: information about how you use our website (pages visited, device type, IP address) through cookies and analytics tools.

 

3. How We Use Your Information

 

We use your information to:

 

  • Process and deliver your orders.

  • Communicate with you about your order, delivery, or customer service.

  • Send you marketing emails/newsletters (if you opted in).

  • Improve our website, services, and customer experience.

  • Comply with legal, tax, and accounting obligations.

 

4. Legal Basis for Processing (UK/EU GDPR)

 

We process your personal data under the following bases:

 

  • Contractual necessity – to fulfil your order and provide services.

  • Consent – for newsletters and marketing (you can withdraw at any time).

  • Legal obligation – to comply with tax and accounting laws.

  • Legitimate interests – to improve our website and customer service.

 

5. Sharing Your Information

 

We do not sell your personal data.

We may share your information with trusted third parties, such as:

 

  • Wix (website hosting, payments, analytics).

  • Delivery providers (e.g., Royal Mail, couriers).

  • Service providers who help us operate our business (e.g., IT or email providers).

 

All third parties are required to keep your information secure and use it only for the purposes agreed.

 

6. International Customers (EU & US)

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  • EU Customers: We comply with the EU GDPR. You have rights to access, correct, delete, or restrict the use of your personal data.

  • US Customers: While there is no single federal privacy law, we are committed to handling your information transparently and securely.

 

If we transfer data outside the UK/EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

 

7. Cookies & Analytics

 

Our website uses cookies and similar technologies to:

 

  • Improve functionality and performance.

  • Analyse website traffic via analytics tools.

  • Support marketing and advertising.

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You can manage or disable cookies through your browser settings.

 

8. Data Retention

 

We keep your personal information only as long as necessary to:

 

  • Fulfil orders and provide services.

  • Meet legal, tax, and accounting obligations.

 

Typically, we retain order-related data for 6 years (UK tax requirement).

 

9. Your Rights (UK & EU Customers)

 

You have the right to:

 

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (where legally possible).

  • Withdraw consent for marketing at any time.

  • Request a copy of your data (data portability).

 

To exercise your rights, contact us by email at 📧 info@fluffsldn.com.

 

10. Marketing & Newsletters

 

If you have subscribed, we may send you marketing emails. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.

 

11. Security

 

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Payment details are handled securely through Wix Payments and are not stored by us.

 

12. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date updated at the top.

 

13. Contact Us

 

If you have any questions about this Privacy Policy or how your data is used, please contact us at: info@fluffsldn.com

 

If you are in the UK or EU and are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

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